Primassure

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Claims

Primassure Claims Process

Our goal is to simplify the claims process for you. Here’s what you can expect:
  • Safety First: Ensure your own safety and that of anyone else involved before anything else.
  • Notification: Let us know about the incident as soon as possible. You can do this via phone, our online portal, or mobile app.
  • Documentation: We will need some details to support your claim, like photos of the damage, police reports (if applicable), invoices, and repair quotes.
  • Claim Form Submission: Fill out a form with all the necessary details about the incident and your claim.
  • Claim Assessment: Once submitted, we will review the information. An adjuster may contact you to investigate further, including interviewing witnesses or assessing damages.
  • Evaluation: We will evaluate your claim based on your policy terms.
  • Decision: We will let you know the outcome—whether your claim is approved, denied, or if a settlement offer is made.
  • Payment: If your claim is approved, we will arrange payment to you or the service provider, depending on the situation.

We will work with you to ensure that claims are actioned in a timely manner. You can talk to any member of our team or email claims@primassure.com.au
If you have a complaint, please refer to our Complaints section.

Partners

Why choose Primassure

What sets us apart is our commitment to personalised service, proactive communication and a true understanding of each client’s unique needs. We focus on building lasting relationships to offer support and guidance every step of the way. The Primassure Difference goes beyond insurance – it’s about giving you peace of mind and being there when it matters most.

Partnerships

Our focus is on building close partnerships with our clients and understanding their unique needs and challenges. Your peace of mind is our top priority, so we develop reliable insurance solutions that protect what is important to you. Count on us for honest, professional service supported by a team that knows your industry inside out.

Deep Industry Knowledge

Specialising in the jewellery sector and related industries, we know not only the coverage required but also the challenges, trends, and regulations specific to your business. Our expertise enables us to provide solutions that are both relevant, forward-thinking and innovative.

Trusted Partners

We partner with well-established insurers to protect your business. By connecting you with insurers who understand your industry, we ensure your coverage is resilient, with timely claims support when you need it most.

We're trusted by valuable clients

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Jane

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John

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Jack

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Jessica